(Active Members and Non-Medicare Retirees)

This Member Spotlight features Keisha, who took quick action during her pregnancy as a result of using the health and wellness resources available through NC HealthSmart.

Keisha enrolled in the NC HealthSmart maternity coaching program early in her pregnancy with her second baby. During her maternity coaching sessions, she was able to discuss any questions or concerns she had about her pregnancy. She reviewed testing results conducted at her doctor visits, learned about the warning signs of preterm labor/miscarriage, and about the many other resources NC HealthSmart has to offer, such as the 24-hour Nurse Line.

Keisha said that the maternity program was easy and didn’t take much time. She said it was “helpful to have someone to check in on her physical and mental health throughout pregnancy.”

One night Keisha noticed something just wasn’t right.  She wasn’t feeling her baby move as often as she usually did. She tried eating a candy bar, drinking lemonade and changed positions, but her baby still was not as active.  Because of learning about the signs of fetal distress during her coaching calls and the availability of the Nurse Line, Keisha made an important call.

The 24-hour Nurse Line instructed her to go to the hospital immediately.  Upon arriving at the hospital, she was taken to Labor and Delivery. She was monitored overnight and had an emergency C-section delivery the next morning, giving birth to her baby girl, “Josie.” 
Keisha and Josie’s story is a remarkable one. Born prematurely at just 27 weeks, weighing 1 pound, 7.5 ounces, Josie was placed in the neonatal intensive care unit (NICU).

Keisha is very grateful for her maternity coach informing her about the 24-Hour Nurse Line and for the nurse who instructed her to go to the hospital. “That nurse saved my baby’s life,” Keisha says.

While Josie was in the NICU, an NC HealthSmart NICU Case Manager followed up with Keisha every two weeks to discuss any questions or concerns that she had about her or her new baby’s mental and physical well-being. They also discussed the importance of monitoring the baby’s physical progress, such as the baby’s ability to suck, swallow, and breathe on her own.

Josie is now home with her mom. Her NICU Case Manager still works closely with them. Josie’s progress continues to be followed by specialists.


For more information about NC HealthSmart services and supports that are available to you, please visit  NC HealthSmart page or call 800-817-7044.