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The contacts below are for Health Benefit Representative use. The listing contains phone numbers and contact names for benefit processes.  For general State Health Plan contact information, view the State Health Plan Contact Us page.



For Questions Regarding: Vendor Contact

Group Billing for the 80/20 and 70/30 Plans

(If you have questions on how to use eBilling,
to change the date your invoice is sent, to verify
if a payment has been received, or if you need
help understanding your bill.)

​BCBSNC

800-245-7319 or
stateppoinvoice@bcbsnc.com

Benefit and Medical Claim Questions

BCBSNC​

 888-234-2416

Open Enrollment Questions

(If there is a discrepancy in your invoice and
the enrollment is correct in eEnroll, but
not correct on your invoice.)

Benefitfocus​

 HBR Support:  800-422-5249, create a case via One Place 365 or contact your Account Manager

Enrollment and Eligibility Questions

​Benefitfocus​

HBR Support:  800-422-5249, create a case via One Place 365 or contact your Account Manager

Troubleshooting Enrollment System

​Benefitfocus​

HBR Support:  800-422-5249, create a case via One Place 365 or contact your Account Manager

Retiree Enrollment Questions

Benefitfocus​​

HBR Support:  800-422-5249, create a case via One Place 365 or contact your Account Manager

Reduction In Force (RIF) Enrollments (initial 12 months)

​Benefitfocus​

HBR Support:  800-422-5249, create a case via One Place 365 or contact your Account Manager

Reduction In Force (RIF) Enrollments (post initial 12 months)


​Benefitfocus

HBR Support:  800-422-5249, create a case via One Place 365 or contact your Account Manager

Direct Bill Premium Questions

​iTEDIUM

877-679-6272

COBRA Enrollment

​iTEDIUM

877-679-6272

COBRA Notices

​iTEDIUM

877-679-6272

​COBRA Premium Billing Questions

iTEDIUM

​877-679-6272

BEACON Questions

Best Shared Services​

​866-622-3784 (Statewide)

919-707-0707 (Raleigh area)

Questions regarding NOCC (Notice of Creditable Coverage) Letters

​Benefitfocus

HBR Support:  800-422-5249, create a case via One Place 365 or contact your Account Manager

​Traditional Rx Benefit and Claims Questions

CVS Caremark

888-321-3124

High-Deductible Health Plan (HDHP) Enrollment

iTEDIUM

For specific member issues, send a request on the member's account by following these instructions

For general plan questions, 855-552-6272 or

hbrsupport@itedium.com