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Health Benefit Representatives (HBRs)
HBR Updates

Female viewing newsletter on computerThe monthly HBR Update e-newsletter contains important benefit information, pharmacy news and health and wellness tips. HBR Alerts are distributed electronically as needed to health benefit representatives to provide important, time-sensitive information regarding State Health Plan health and pharmacy benefits.

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The following list contains all recent HBR Alerts, HBR Updates, and Implementation Updates.  Click the e-Communication Title to view the associated archived communication.  You can also use the options below to filter the list by communication type or HBR group, or search by topic keywords.

 

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​Tobacco Attestation Premium Credit Reversed for Members Who Failed to Enroll in QuitlineNC

All HBRs

​Deadline to Submit Open Enrollment Exceptions is Januray 31, 2017

All HBRs

  • ​Reminder: New ID Cards include Medical and Pharmacy Information
  • Help Employees Reach Their Best Health in 2017 with Health Engagement Program for CDHP Members!
  • Processing Members Approved for Extended or Long-Term Disability
  • Do You Have an Employee Eligible for a Free Blodd Glucose Meter?
  • Cervical Cancer Awareness Month

All HBRs

Additional 2017 Benefit Changes

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  • ​2017 HBR Access Verification Reminder
  • HBRs Rock Enroll!
  • Reminder: New ID Cards Must Be Used Starting January 1, 2017
  • Adding Newborns Reminder
  • QuitlineNC Enrollment Reminder
  • New Eat Smart, Move More, Weigh Less Classes Start Soon!
  • Helpful Tips to Cope with Holiday Stress

All HBRs

​Outstanding Tasks and Social Security Collection Reminder

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2017 HBR Access Verification-Action is REQUIRED
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​Social Security Number Collection Update

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  • ​New ID Cards, Pharmacy Provider Coming Soon
  • New Policies Regarding Enrollment Exceptions and Non-Payment Rules
  • Termination Processing Rule
  • Reminder - eEnroll is a Self-Service System
  • Diabetes Awareness Month
  • Great American Smokeout is November 17
  • Encourage Members to Join the 2016 Maintain, Don't Gain Holiday Challenge
  • It's Time to Plan for Flu Shot Clinics


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​Post Open Enrollment Reminders

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​Open Enrollment is Ending

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​Open Enrollment Approval Deadline

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​Open Enrollment: Last Day for Extended Call Center Support

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​Open Enrollment End Approaching - Members Must Take Action

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​Open Enrollment Extended Until Nov. 5

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​Open Enrollment...We're Halfway There!

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  • ​2017 Open Enrollment Ends October 31
  • New Policies Regarding Enrollment Exceptions and Non-Payment Rules
  • Express Scripts Home Delivery Pilot Program Ending
  • It's Time to Plan for Flu Shot Clinics
  • Encourage Members to Join the 2016 Maintain, Don't Gain Holiday Challenge!
  • An App a Day for Better Health

All HBRs

Eligibility and Enrollment Support Center Update - Hurricane Matthew

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All HBRs

​2017 Open Enrollment is Under Way: Reminders and Open Enrollment Issues for NCFlex Users

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​2017 Open Enrollment Resources at Your Fingertips

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