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Training and Development

Health Benefit Representatives (HBRs)
Training and Development
Welcome to the HBR Training Resource Center! This center is designed to assist you in carrying out your duties as an HBR as they relate to the State Health Plan. 

Check back often as we will be adding new learning tools and resource guides periodically. We invite new and veteran HBRs to take part in the training modules below to keep up to date on all State Health Plan policy and procedures.


Monthly HBR Webinars (Online) - Interactive one-hour information sessions...  View upcoming and archived webinars  HBR Onsite Meetings (In-Person) - The latest information on Plan benefits...  View onsite meeting dates   


On-Demand Training

Required Training for New HBRs

New HBRs and other individuals who require eEnroll access must follow the process outlined below:
Please note: If you need access to eBilling, please indicate it on the request form. There isn’t a required training for eBilling. However, the Plan does provide the HBR eBilling Training Guide and the eBilling Guide to assist you with your billing responsibilities.

NC HealthSmart Training 101 Toolkit

NC HealthSmart is a healthy living initiative for members of the State Health Plan. The initiative offers state employees a variety of resources to enhance their health and wellness, so they can be happier, healthier and more productive. The NC HealthSmart Training 101 toolkit offers health benefit representatives and wellness chairs the resources they need to promote important health and wellness opportunities to co-workers and employees. 

Click here to view the resources.

Additional Resources

  • HBR Document Center Process
    This document provides step by step instructions to assist HBRs with the document approval process for ongoing dependent eligibility and information on the qualifying life event verification process.