PLEASE NOTE: At this time, the State Health Plan will be discontinuing the following NC HealthSmart resources: Active Lifestyle Coaching, Disease Management for select conditions, Maternity Coaching, 24/7 Nurse Line, and Local Live Events, effective January 1, 2018. Members currently engaged in these services may continue to participate until December 31, 2017.
Choosing the care that’s right for you means that you are receiving the right care, at the right place, at the right time.Receiving appropriate care is important because it helps keep you healthy, while also reducing potentially harmful and unnecessary tests, procedures, and treatments.
The Find a Doctor tool can help you locate in-network Primary Care Providers (PCPs), Specialists, Hospitals, retail health clinics, urgent care centers, diagnostic centers, and more. You can also filter your results for Blue Options Designated specialists and hospitals—meaning those who have met the Blue Cross and Blue Shield of North Carolina (BCBSNC) criteria for delivering quality health outcomes, cost effectiveness, and accessibility by members. Choosing a Blue Options Designated specialist or hospital can lower your out-of-pocket costs. You can identify Blue Options Designated providers within the "Find a Doctor" tool by looking for this designation by their name: "Designated for Cost and Quality."
24/7 Nurse Line—If you cannot reach your Primary Care Provider and aren’t sure what kind of care you need, call the State Health Plan’s 24/7 Nurse Line to help you find the right care at
800-817-7044.Click on the points of care below to learn more about their appropriate use.