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The following chart provides a quick reference for resources available through NC HealthSmart:

 How Do I...

What Resources Are Available to Me?

Contact Information

Stay healthy, prevent illness, and manage stress or other mental health issues

Preventive services from flu shots to routine physicals are covered.†

Confidential support from health coaches helps you manage stress, lose weight and eat healthier.

Monday-Friday, 8:30a.m.-9p.m. and Saturday, 9a.m.-2p.m. 

Additional online resources to help manage stress, depression, or substance abuse from the State Health

Plan-specific Achieve Solutions® website. Plan benefits cover mental health and chemical dependency treatment, including office visits for a primary care copay

Sign up for the Member Focus newsletter.

800-817-7044

Beacon Health Options

Member Focus Sign-Up

Get medical advice 24/7

A 24-hour nurse line helps provide quick answers to medical concerns.

​800-817-7044

Manage a chronic or serious illness​​​

Nurses, health coaches, and case managers help you manage a chronic disease like diabetes, high blood pressure, and depression; as well as other serious conditions such as cancer and severe injuries.
Monday-Friday, 8:30a.m.-9p.m. and Saturday, 9a.m.- 2p.m.

Specialty Case Managers are available to help you with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD).​

​800-817-7044





800-817-7044

Find support during my pregnancy​​​

Maternity coaches offer support and answer questions about your health and your baby's.
Monday-Friday, 8:30a.m.-9p.m. and Saturday, 9a.m.-2p.m.

​800-817-7044


Manage my health using the Personal Health Portal

A Health Assessmentis available online or by phone to help you learn about your health status.

Digital Health Coaching
offers automated counseling to help you eat healthier, be more active, lower cholesterol, and more.  

A secure Personal Health Record keeps health information in one place.​​

​800-817-7044


Personal Health Portal

Get help quitting tobacco​​​

QuitlineNC offers support by phone and FREE nicotine replacement therapy when you talk to a Quit Coach® and enroll in the multi-call program.
Available 24 hours/7 days a week.  

Prescription medications,‡ including over-the-counter medications, as well as physician and behavioral health counseling are covered. FREE tobacco cessation prescription medications for Enhanced 80/20 and CDHP members.†

​800-QUIT-NOW
(800-784-8669)

QuitlineNC

Medications and Counseling

Eat healthy and manage my weight​​

In-network dietitian visits are available for free or at a reduced copay depending on your plan.†

FDA-approved weight management medications‡ and bariatric surgery are covered.​​
Restrictions apply.†

​To find a nutritionist
click here

Benefits Booklet

 

 

†Refer to your Benefits Booklet for additional information. ‡Refer to the Preferred Drug List​ for details.

Members eligible for NC HealthSmart Services are members whose primary health coverage is through the State Health Plan. Federal and state law prohibits the State Health Plan from using your personal information to discriminate against you in any way, or from giving this information to your employer or other unauthorized third party unless required by law.

 

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